Several months ago, I built a solution focused on monitoring the user experiences on remote desktop environments based on Citrix XenApp, XenDesktop and Microsoft RDS. Particularly RDS/RDP was imported because there is no solution from Microsoft.
End-user computing environments are complex and not easy to monitor. The most common monitoring solutions are focused on typical server parameters like CPU and memory consumption, free disk space and so on. But administrators need more insight into the parameters responsible for the user experience like bandwidth,